Appalling service.. Avoid. I hired a van for 2 days to move stuff to a new flat. It wasn't fully charged so decided to top it up before hitting motorway. None of the points seemed to work although cars either side of me had no problem. I called the office to let them know and was basically told it was charging yesterday, implying I was at fault. I decided to hit the road and try other charge points along the way... All the while the van is losing charge rapidly. After attempting 3 different stations the problem was clearly with vehicle or adaptor cable. I called the office again to express my frustration that I was now stuck by a motorway service station 19miles from my destination with 9% battery, plus I was now 3 hrs behind on my schedule as a result. They told me to call emergency number on contract, but offered no further help. The mechanic arrived 40mins later and after attempting to try charge himself for further 40mins said there was indeed a fault and van would have to be recovered/towed. I would have to remove my belongings from van and find my way to destination.. Which was a can at cost of £50. The following day I had to call the office several times to enquire what was happening. No approach had been made on Green Motion part to apologise, see if I was OK, provide a substitute or alternative vehicle, or refund... Given that I'd paid for 2 days and hadn't even managed 1 day before van broke down. I was also left to my devices stranded at a motorway services forecourt. I was meant to pick up flat keys at 5.30pm.. Due to Green Motion lack of care, I arrived at 10.30pm, plus extra £50. Each time I phoned I was told they were just the front desk handing over the keys to customers... I needed to email customer services If I had a complaint!! Why am I having to chase them when the vehicle I paid for has a) broken down b) no longer with me? Where was the customer care and service. This company do not care, are basically a scamming device interested only in preying on any unfortunate incident, taking your money and washing their hands of you. DO NOT GIVE THEM YOUR CUSTOM! They ignore emails, calls, pass the buck, and will not enter any discussion of customer care.