So, to explain this most bizarre and unfortunate incident, I rented a car through Expedia in Edinburgh, Scotland, with a company called Green Motion to take my elderly mother on her bucket list dream trip to the UK where her ancestors are from. I had never heard of Green Motion, but they had a good price (should have been a red flag, I guess). I looked at a few reviews on Expedia, and they looked okay. No place is 100% positive. I went to pick up the vehicle, and the location was well off the airport, which I thought was strange. It’s a trailer in a parking lot, and I got in line to speak to an agent while my disabled, elderly mother waited in the freezing waiting room trailer. I was at the counter for over 45 minutes while the guy continued to badger me about upgrading to their package. I kept saying no, I just want what I already paid for and my credit card has insurance. He continued to give me attitude and veiled threats and make it ultra confusing to get the car. He wouldn’t stop trying to find ways to get me to pay more (I have later found out they get commissions for upsells) and was slowing the process trying to get me to change my mind. Then he said I have to give a 5000 pound deposit because I did not purchase their insurance despite having my own, and there is no way around it. I finally reluctantly agreed as I wanted to get out of there as we had been there so long, and my mother, who has heart problems, I thought might have an anxiety attack from how crazy the whole process was and I have never had any issues with rental cars previously. Also, I had already paid for the rental, and there were no other places to get a car nearby, though now I wish I had just walked away. Then he tells me I have to sit and wait for the car to be ready, though my check-in time was an hour ago at this point. Another hour goes by, and my mother is really stressed out and has to go to the bathroom, and there is no one nearby. I tried to get his attention several times, but he was with other customers and completely ignored me. I finally was able to get another staff member to help and she said she would find out what’s going on. Another 20 minutes pass, and she finally says a car is ready. She walks me to the car and again threatens me that I will have to purchase the car if something goes wrong? These people are crazy. She said to take photos of anything I see wrong with the car so I did my best to look it over from various angles. I saw 2 minor things and photographed them, and she said I had to email them, so I did. Moving forward, I had the car for 10 days without a single issue, no damage, etc. I had dug deeper online about this company after the bizarre pickup and unfortunately found a large number of complaints and issues with fraud and scams. They were apparently even on the news a few times because of this. I read about several instances where, upon drop off, the person who checks the vehicle in goes directly to some obscure spot that would be impossible to see or notice upon pickup and claim damage. Of course, by now, I’m very much regretting not digging deeper into this company before renting. I go to return the vehicle with much apprehension from the difficulty picking it up and from what I have read. It was almost unreal how he did exactly what other people said he did, going directly to an invisible spot on the roof and saying there was damage. I asked him to show me as nothing could be seen. He got out a special paper to reflect the tiny indentation and photographed it. With the paper there, you can see a tiny dent that otherwise is impossible to see. I took photos myself, and nothing can be seen. I said there is no way that happened while I had the car. There were no incidents, and I was never parked under a tree or anything like that. It almost seemed like a dent they would have put there. He refused to believe me and said I had to pay to fix it. They would not let me leave until I signed something, though I tried repeatedly to refuse, and they said they would contact me with an estimate. I wish I had forcibly walked away from this madness, but I had my elderly mother with me, who is also getting dementia, and she was getting confused, upset, anxious, and worked up, so I felt I had no choice but to do so to get her out of there. Now, my anxiety is through the roof, and I was trying not to freak out for my mother’s sake and not to let the trip get ruined as we still had another week to go in Ireland. I kept watching for an email from them and never received anything; then suddenly, a few days later, I see the charge for $6366.08 (the exchange rate for 5000 pounds I guess) I tried to email, but no response. I can’t make an international call on my phone. They charged me without even contacting me (they said they would) for a supposed invisible little dent for that large amount of money. This place is so unbelievable and should not be allowed to operate with as much fraudulent activity as they apparently have. I don’t know what to do now