Charged 573.40 euro for 1 flat tire on small Fiat Panda I so wanted to give this company 5 stars as some aspects of the rental was great. 1. Booking online was easy and quick to do. Saying that is you want to make changes to your booking (like add an extra day which we wanted to do) we were told to cancel the existing booking and then make another booking. 2. Online check in was OK but the system was not very user friendly and uploading documents could be tricky. 3. Upon arrival at Fiumicino we were surprised to hear that the hire company was not actually on site as advertised but a 5 minute drive away. It us only after we returned our car that we were informed of a free shuttle. 4. Staff at Fiumicino are super friendly, reliable and efficient and can't fault them at all. 5. We paid 440 euro for 10 day hire car including premium insurance with maximum excess of 200 euros which we thought was a very reasonable price. It is only once we ran into problems (flat tire) that we were told this was NOT included under the insurance. 6. Now the bit that has caused upset. We got a flat tire on our last day on our way back to return the car. This happened literally 2 miles from venue so we changed it to the spare wheel and returned the car. We were told someone would ring us with the charge for the wheel as it was not included in the comprehensive insurance we opted for. No contact was made but I noticed and extra 281 euros taken from my account on top of the 200 euro deposit held. When I queried this I was sent an invoice 12 days after returning the car. It was only a small Fiat Panda but we got charged 573.40 euro for the one flat tire. Not only were we charged for the flat tire but it is also apparently customary to fully replaced the spare tire (which we used for less than 2 miles!) as well at the same price as a normal tire. I find this charge completely unacceptable and we were not told this at any point during our checkout or return. We were specifically told the charge would be for the flat tire only. Another thought is the environmental impact of discarding a perfect, hardly used spare tire? Surely as a company this must be quite a regular thing to happen so we could be taking about 100s of tires. Now of course if they were situated at the airport (as advertised) and not off site this would never have happened but that is a whole other can of worms!