We rented a car for 11 days in the office of Beverly Station, Edinburgh. Soon after starting our trip, a ‘technical service’ light came on in the car, reminding us that the recommended mileage before inspection had already been exceeded. Two days after, we had to fill up the car with AdBlue (5-liter can in BP station, 20 pounds); otherwise, the car wouldn't start in less than 500 miles. Some days after that, the car had some pulls and warned the following: ‘Engine fault: Repair needed’. We had to call -no one answered- the technical assistance (RAC UK), finally sent an online form about the breakdown, and received assistance > 12 hours later (had to stop in Oban overnight). It was finally an electronic failure with no further consequences, but after returning the vehicle we weren't even offered any compensation, nor were we refunded the money paid for the AdBlue bottle (and they kept the receipt!). The customer service, technical service and understanding on the part of the office staff were absolutely disastrous.