Terrible company Terrible company. Booked through booking.com and paid in full and also took out comprehensive insurance. After walking for ages and eventually finding the place. There was a party of 6 of us and we booked a minivan. They would not accept our visa debit without extortionate extra fees double what we paid for the car hire. The person we were dealing with was nice but had poor English. I tried to explain that we had already paid but he kept asking for an additional £756. I couldn’t believe it and went back to the rest of the family that was with us and one of them had a credit card so we went back and offered this but they still wouldn’t accept and a manager came over then and got quite rude and refused to give us the car and left us standing there. I eventually apologised and said we would just pay the extra but that it was very unfair but he said no and asked us to get out. The other thing was that none of the staff were wearing name badges so we were not able to identify who we were talking to. Thankfully we went back to the airport terminal and europecar was extremely helpful and got us sorted with another minivan with no extra charges and no need for a credit card visa debit was accepted. Now at least we can get on with our weekend and spend it with our seriously ill family member but such a pity we had to endure that. I did eventually get through to booking.com and got a lovely lady who was very sympathetic and managed to refund us 75% of the money Date of experience: 29 August 2024