Before arriving, I completed the pre-check-in process online, which took approximately 20 minutes. However, upon arrival, I was required to go through the entire check-in process again from the beginning. This rendered the pre-check-in completely pointless and was a frustrating waste of time. Additionally, the limited shuttle service to your location — running just once per hour — was incredibly inconvenient. We ultimately had to pay for an Uber to avoid waiting around, which added unnecessary expense and hassle to our journey. The most concerning part of the experience, however, was the behaviour of the staff member at the front desk. She engaged in extremely aggressive and inappropriate pressure tactics regarding insurance. We were repeatedly warned that our chances of having a crash were “high,” despite clearly stating that we would be driving in rural areas and not in London. Her response to this was, “Well, don’t say you haven’t been warned.” Even more shocking was when she gloated that if we had an accident — even minor damage — Green Motion would charge £2,000 to our credit card and “let the insurance companies fight it out.” She stated outright that this is “a great way for us to make money.” This is completely unacceptable and raises serious concerns about the ethics and transparency of your business practices. Furthermore, the staff member appeared disorganised, asking us repeatedly (at least seven times) whether she had scanned our documents. Her lack of focus was unprofessional and made the process feel chaotic and unreliable. To add to the frustration, she initially claimed we had not paid for an additional driver — which we had — and offered no apology after we presented proof of payment. It is clear to me that Green Motion advertises low headline rental rates only to overwhelm customers with hidden fees and pressure them into costly insurance upgrades through fear-based tactics. This experience felt deceptive, unprofessional, and frankly exploitative.