I left Stansted without a car! I am a habitual traveller with many trips behind me and numerous car hire experiences. Yesterday, I had perhaps the worst customer experience event for many years and certainly the worst one for any car hire business over the last 20 years. Watch out, low cost in this case also means basic Ryanair type pay for extras type service. And if you don!t have a credit card, against which they can charge you for under bumper scratches (as many other web reviews are bemoaning) forget being able to walk out of the office with keys in your hand. I live in France, my wife had clicked into the RyanAir link for great car rental deals, had I known she had done that, I would have stopped her. Anyway, we turn up to the GreenMotion office located in the Novotel at Stansted Airport and after having presented my old fashioned paper licence and being told they cannot accept it without a DVLA code (which I managed to get online), our French Débit/Credit cards were then refused as not being compatible with type of charge they wanted to cover the excess on their insurance (£1250!!!!). So started the fun.... we could reduce this excess to zero and therefore pay the charges by debit card for an extra £40 odd a day, but when you have hired a car for 3 days at £20 per day this rather defeats the point AND I am therefore spending 50% more on my car than the fancy premium all in Ryanair tickets the two of us had to get us from France to the U.K.. What galled me was the efficient siting of the infamous 13 page Terms and Conditions that were frequently being flashed in front of us and pen pointing to various clauses about administation charges and so forth. After having seen the awful reviews about how people are being fleeced on minor wear and tear damage (scratches on the undersides of bumpers) and excessive mileage use, I totally lost interest in trying to find ways to give GreenMotion my money to cover the excess in the event of my inability to look after their car. So I walked out and cut my losses on the wasted booking for 3 days to get the train to the midlands instead. My advice, pay a little bit more with a better known company and benefit from a clearer and more professional service. On reflection, I think that the fact that the office employees were so well versed with their T&C’s is that most customers have some kind of of difficulty with their booking..... how awful for them having to explain once more to someone that sure, our daily rat is low, but you now have to suffer us holding you to the fire over a tedious set of small print. .... it makes you wonder whether their employees are paid simply on commission based upon administration fees and damage waiver charges........ How foreign nationals with no credit card facility (as defined by Green Motion, not your credit card issuer) get by I cannot imagine, perhaps they just accept the charges through sheer desperation? Walking out after 30 minutes without a car felt so good.... at least I had not spent a penny more with this shamble of a scam operation.