Green motion is a big scam Green motion is a big scam. Their policies are and wordings on them are misleading in every way, in an attempt to get you to purchase for a price, which they will cheat you out of, either by finding a flaw and therefore cannot give you a car (and remember, no refunds), or by charging exorbitant insurance as there is some 'document' missing. So it is a deliberate attempt to misguide you into making a mistake so that they can keep your money without serving you or extort extra out of you. Their customer service has no clue about the policies, and misquote them all the time, and the employees at the branch(Edinburgh Waverly) I visited were plain rude, unhelpful, and aggravated already. This happened not only to us but to 4 other renters before us. However, having read about them on TripAdvisor and other review sites, it seems this happens everywhere, I realised my mistake, albeit a little too late. The management refused to respond to these actions when contacted, leading me to believe that they endorse this behaviour. My honest advice is to never hire from them, even if they appear a little cheaper than the rest.