The waiting period on collection was 90minutes. The Representative Gabriel fed as incorrect information by way of saying pay 45.00GBP to fill your Car to avoid having to fill on drop off. This was bad advice which we debated with him at the outset as we said we were not going to use the car enough to use this much petrol however he insisted and said it was the best course of action to take, He was WRONG as we returned the Car with only a quarter of a Tank used and they advised no Refund was due. This unfortunately not an ethical practice on their part. Then we went to do a joint inspection of the Vehicle before leaving their premises, this was a long process at least 30mins as Gabriel again was making ridiculous statements re the scratches and dents on the Car and in the end we became irritated with his attitude. Returning the vehicle was much easier and the staff who assisted were friendly and professional and very helpful. Overall it was a learning curve using this establishment and feel this feedback is important as they need to improve their service and stop their false advertising as the lead in price is not the price you pay they load it with insurance although we paid for a complete package with insurance or so we thought until Gabriel started rambling again and insisted we take out further insurance. Unfortunately would not recommend this Company or endorse their unethical practices. On the positive side the Car was great and as I said the returns staff were too!