Never in all my years of renting a car have I been treated so badly and I have never had someone force me to pay extra money on a rental car. My car rental in Edinburgh, Scotland last August, was prepaid and after almost a two hour wait to be seen by someone in the office I was told that because my credit card did not have a chip and pin it would not be accepted. I have not heard of a chip and pin card in the USA although they are common in Europe. I was told that I must buy insurance which was more expensive than my original rental fee. As my trip was starting I had no choice but to use a different credit card to and buy the insurance. Strangely, that card with no chip and pin was fine to buy insurance. While on my trip I contacted my credit card company and explained the situation, which I consider fraud, and they agreed with me and canceled the insurance payment to you. Later I talked to two other car rental agencies who both said that never heard on any such attempt to change me the insurance fee. We also spoke to another couple when we returned our car who were furious that the same thing happened to them. Sincerely, and one who will never again rent from Green Motion again.