WARNING - DO NOT USE GREEN MOTION CAR RENTAL - THIS BUSINESS IS A SCAM - YOU WILL GET STUNG
COMPLETELY UN-ETHICAL BUSINESS OUT TO BILL YOU FOR DAMAGE YOU NEVER CAUSED
I rented a car from Green Motion at Edinburgh Airport for the period 20 - 22nd September 2019. All seemed well. The little car was in good condition with a few minor marks on the paint all acknowledged by the person doing the vehicle handover but not recorded on the damage sheet owing to the marks being very small and not noteworthy (according to the person doing the handover). I drove the car to my Air B&B which was 17 mile journey. The car was not used again until returning to the airport on Sunday. The total journey was 34 miles and it was all by motorway or ring road. The journey was incident free and there was no chance at all that anything happened to the car.
Upon retuning the vehicle to Green Motion at Edinburgh Airport the person inspecting the vehicle seemed to be taking their time especially around the rear kerb side wheel. He inspected the whole car with a fine tooth comb - much more diligently than they had done at pick up. I immediately sensed something was up. The first inspector called for a second colleague to help and they both returned to the rear kerb side wheel. Seconds later I was summonsed to inspect the “damage” that had been found. The inspector continued to show me a slice in the tyre wall about 1/4 inch from the alloy wheel and tyre bead. He had to pull down on the razor style cut in order to make it visible. Without physically pulling on the tyre wall the cut was completely imperceptible and invisible.
The only way this person could have found this cut was by knowing it was a pre-existing fault. Or worse having purposefully caused the fault himself either at the time of inspection or prior to my collecting the car. My suspicion is that this is a fault they have purposefully setup in order to repeatedly catch people out over. I was taken to the office and despite my protests they billed me £138 for a new tyre which is in itself extortionate rates. They said this included their loss of use of the vehicle for the day. When I protested my innocence and suggested the fault was pre-existing they threatened me with taking my full deposit of £1,200. I was held to ransom and had no choice but to pay the £138.
I am certain this is a slick scam. And having went to the internet to check on this company of course there are myriad of reviews with similar stories of people being charged extortionate prices for damage caused during a rental that people are denying ever happened and usually has been pre-exisiting damage. The whole process was very well prepared to argue their case. Upon protesting your innocence the clerk behind the desk has various aids to hand to raise and demonstrate that you have signed up to contract conditions, that you inspected the car and signed it was free of damage upon collection. They also capitalise on the fact that you are most likely under time pressure to catch a flight and therefore not in a position to hang about and argue your case. The whole process from start to finish is very well planned to relieve you of many times more than your original rental cost.
And in my case the damage done to the tyre wall was absolutely caused purposefully by the likes of a razor blade specifically in order to make it invisible to all but the person who caused it. Had a tyre been damaged during road use the damage would certainly have been in the tread area closer to the road and not on the edge of the alloy rim. Had the tyre succumbed damage in this area the alloy rim would certainly also have been damaged at the same time. I do not believe for one minute especially having read the accounts from others that this damage was caused during my rental. There are even articles in the press (Guardian) calling out this firm and warning people of the reports of it being a potential scam set up to focus on billing people for damage they did not cause.
Be warned and avoid this company at all costs. I actually rented through “Affordable Car Hire” who chose Green Motion as the supplier. You wouldn’t know you are working with Green Motion until you receive your rental voucher where they are named as the supplier. I highly discourage using this company and hope someday someone manages to bring them to rights for this unethical abuse of customers.
https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills
https://www.theguardian.com/money/2017/oct/28/green-motion-hire-car-rental-damage-charges
5 years ago
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