In Krakow 10/20/19 -10 pm. I rented a car. The car park has no lighting, the employee illuminated the car with a flashlight looking for damage to the car body. after 3 days I came to replace the car with another one because it had vibration of the steering wheel and mirrors at a speed of 90 km / h. A rental employee charged me $ 370.00 for a scratch on the door (12 -13 mm), which I did not do Hard to see during the day, impossible at night with the flashlight. (I have pictures) The new car they gave me was dirty inside and dirty outside, impossible to see if it has any scratches and other damage on the car body. On my note that the car is dirty and I can't check the scratches, your employee laughed ironically. Even the radio is not in the car (I have pictures of a dirty car). Your employees in Krakow do not have culture, they do not know how to deal with the client, they need training or looking for another job. I rented a car for a period of 1 month, and ask for the return of money wrongly taken ( $ 370.00) from my credit card. This situation is unacceptable in the US Sincerely stanmiernik@gmail.com