Do not rent from these people. There are far more reputable and trustworthy car hire firms.
It seems my story is similar to so many here. I collected a Citroen C3 from Green Motion’s Edinburgh Airport site (although it took a while because they moved on Saturday and I hadn’t been given updated location details - a bit of a wild goose chase). Naturally, there was the usual talk of me paying more for various cover options that she recommended to me. I declined.
It was late, so we checked the car over In the dark. The lady said, understandably, that we wouldn’t be able to see everything so to check it over the following morning and send in photos before 10am. As we checked over the car, there were a number of small scuffs that she had glossed over with a comment along the lines of “we don’t worry about things like that”. She encouraged me to take photos of the ones that existed, carefully pointing them out. It seemed to be the obvious ones they were interested in, and a further inspection the following morning didn’t cause me any concern.
I drove back to the airport, happy and confident that I had looked after the car well and was returning it exactly as I had received it. I was really surprised to be called over to the shallowest scratch that I could barely see. As he pointed it out to me, he was poking it more and more and it became more indented and obvious. In fact, on the photos they subsequently sent me it is noticeably worse than when it was first pointed out to me. He went to get his manager (Jacob) who made out he’d be doing me a favour by only charging me £125 instead of £300+ Various additional charges were then thrown in, making a three day hire for a C3 used for 100 miles £233. Outrageous.
I had a plane to catch and couldn’t hang around to argue. I wish I had read the reviews first and filmed/photographed everything because it’s clear from a brief internet search that this is how they normally operate. Please don’t be their next victim.
5 years ago
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