Stay away! Charged 2 times for my rental car, once via the pre booking process and once at the office despite the staff saying that the prepaid voucher was only to secure, will not be charged. I have noticed on my bank account that the voucher has finally been charged on top of what I have paid in the office. Confirmation agreement with invoice not mentioning the voucher payment . No one replying to the claim neither by phone nor by email. Still fighting with them to get a reply and a refund. Debit card accepted only if you pay the full insurance cover which is therefore at least 2 times the price indicated on internet. My Debit Card has been hacked on the website you use to secure the car according to official investigation. Go somewhere else! Not professional, big scam, no customer support, unreachable by phone!