Truly the absolute worst business I have ever dealt with. The online booking appears very cheap and too good to be true with a A$7.95 per day all inclusive price. When you pick up the car, they tell you your booked car is not available and you get a "upgrade" but for another A$10 per day on top of insurance A$150 it became something I never signed for but have no choice due to time constraints etc. If you have problems, their customer service hotline is just a computer recording. I ended up hanging around Healthrow airport all night to catch my 8am flight next morning to Barcelona just to make sure I returned the car before their 7pm office hour close to avoid any mishap returning outside their hours coz of a €200 credit card security deposit which has yet to be refunded after 1 week! Never again will I use anything outside of established brands!