I arrived at Krakow in the evening, and after much searching found the hut from which Green Motion operate in a dump of a car park. I had to wait while an argument was proceeding with a previous customer, and was eventually processed. Two of their operatives were adamant that the insurance inc top up from Zest was not valid, and insisted that I take their insurance. They showed me a huge list of thigs they could charge me for otherwise, such as 297 – 1,909 euros per stonechip depending on which body panel was affected, and wouldn’t let me see the car before signing. At that point I should have walked away but it was late, I was late, I’d already paid Zest online and had nobody to turn to so just paid up. The staff then told me it didn’t matter where I went or what condition the car was returned in, they literally said ”it doesn’t matter if the bumpers are hanging off we won’t check the car”. I was then shown to a battered Toyota Avensis with 75,000km on the clock, scratches and dents on every panel, broken o/s/r lamp and parts missing from the roof. I checked it over, started it and saw the tyre warning lamp would not go out, I raised it with the staff and was told it was the only automatic estate there, take it or leave it. I nervously completed the two day journey, an emissions warning lamp and engine power loss was also an intermittent problem, and now that I’m back they have charged me an additional 500 euros for crossing into Slovakia despite telling me this was covered on my additional insurance payment to them. Without doubt the worst car hire experience I have ever had, I feel like I have been blackmailed and robbed.