Green Motion target is to make money by ripping off people, but not by providing good service or helping customers. I booked rental car and full insurance through broker. On arrival sales was trying very hard to up sell a better class car and their in house insurance. I advise that I don't need any of this as am covered by brokers insurance. Then we had to agree on maximum miles as their allowance was less than I had booked with broker and they tried to convince me that I have to purchase unlimited mileage for an extra cost. Once I showed them my booking they unwillingly included the extra miles I booked. On receipt of car I inspected the car and took photos. Car was severely damaged on most sides (scratches and dents). On return car was inspected again and staff found 2 "new" small scratches and a small cut on tyre. Just to clarify both scratches were in areas close to existing damage. These were very fine and hard to notice in photos, particularly because I took pre-collection photos late in the evening with limited lighting. I was charged excessively for the damage (most of the deposit). After few days they calculated damage and advised that I will be refunded 30% of the charge within 5-7 working days. It now has been 8 days and after follow up email I got reply that this is processed today and I will be refunded within 5-7 days. Just to note I can't claim my money from broker's insurer until I get this refund in the bank account. So overall very annoying experience. Avoid!