Have never known such an unorganised, uncaring car hire company - they absolutely made it clear they are just in it for the money and to try their best to get more money out of you however they can. I am a regular car hire client but usually use Enterprise. Easyjet recently have changed who their preferential rates are for when you book via an airline booking and so sadly Enterprise were hugely more expensive than via my usual Easyjet booking - I thought I would Green Motion a go but I was wrong to do so. Their service is not on the airport in the usual car hire area, you have to get a bus that takes an extra 10mins to get to a hotel offsite (it's a normal bus not a shuttle but is free if you show your booking). Then there were no signs telling you where to go so had to ask the bus driver. Went to reception of the hotel because again no signs to see - oops sorry yes there was the TINIEST sign hung from the ceiling of the restaurant (?!) Went into the office, only 1 person working, a queue of people and the person being seen to was having problems of some sort = I waited 1 hr in the end by the time I received a key. When I finally got a person to sort my booking, despite having filled everything online, I had to re-write everything on faded forms AGAIN despite advising I had issues writing a lot (disabled hand) and why didn't they already have this as was entered online? Their attitude was 'well that's the rules like it or go - you don't have to have the car!' No offer of help even to complete the form so I could sign it, didn't care we had been waiting so long or that they were hard to find. When they offered the extra insurance which I was going to take as it had been shown as quite a reasonable price when I booked, the price had gone hugely up - when questioned I was told that wasn't the same insurance - all very confusing and the insurance they now quoted was three times the price of the actual car hire! Got outside, no sign or direction to see where to find the attendant I was told would be waiting - oops sorry yes he was waving from the other end of the car park, forgot my long lens scope to be able to see him silly me! (Bear in mind I'm on my own, have a large suitcase and a carry on and I'm a little person with a mild disability, so far there has not even been a smile nevermind an offer of help) Went to inspect the car and was told don't you get ANY problems else you'll get this huge deduction (£2505) from your card - again when questioned well what about things like tiny stone chips or the like (other car hire companies ignore the tiny ones for example under 2cm that are unavoidable) I was told tough luck! When I signed the paperwork I also put a feedback comment regarding this policy and he went crazy at me 'you can't do that, no no no you can't do this!!' So I took a photo of the document as well The attendants are usually lovely at car hire places but not this guy! He was so rude. Also note they have a valeting fee of £96 if they deem your car to have been returned 'excessively dirty & to re-inspect after cleaning if returned in a dirty condition' - there are no guidelines so as they had shown themselves to be so flaky I ended up hosing the car at a garage when topping up the fuel because it had been wet and mucky around and the splash back made it pretty grubby on the outside. They only have 100 miles allowed per day so plan your visit carefully if you are going various places in a short visit. This is not uncommon but I was asked to actually write down where I planned to go (i.e. the town!) They also do not have an out of hours return service so you can't book an early or late flight (the larger companies have a drop box). I ended up being so worried about this particular trip that I got to where I needed to go and then asked a friend to take his car wherever we went rather than I would normally drive because I was terrified of getting a problem or they tried to do the dirty on me. I will never never use them again - I kept all paperwork for 6 weeks after and kept checking my credit card. They made what should have been a pleasant trip very stressful. I will certainly go back to Enterprise or similar & paying extra if necessary for the peace of mind.