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Dennis McDougall
Similar Experience today (Jan. 31, 20200 as you per the "Insurance Scam" Trap, this one with Green Motion's Mnchstr Airport) This variation = Misleading wording of license requirements and/or individual staff practices appear to be designed to dupe customers into purchasing comprehensive insurance. Process = post very cheap pre-paid rates online to get customers' money in advance (225 GBP for 28 days). When customer shows up to pick up vehicle, Green Motion states that they cannot rent you the vehicle even when your non-UK license is valid, putting the customer at risk of (a) losing their pre-payment = too late to cancel, and (b) being stuck without a vehicle. Then Green Motion staff report to the customer that they'll see if they can work something out. That's when Green Motion staff say that they can only rent you the vehicle if you purchase comprehensive insurance (500 GBP). Classic bait & switch = 225 GBP becomes 725 GBP. If customer does not take the bait (i.e., does not purchase comprehensive insurance), then Green Motion will not issue the pre-paid vehicle to the customer & customer loses the prepayment and has no vehicle. Green Motion's own written policy states that "All drivers must have held their driving license for at least 2 years." I have held my driving license for over 40 years. The Manchester Green Mountain staff operated, in my case, in a manner NOT consistent with the wording of the aforementioned official policy. The Manchester Green Motion staff's practice is more clearly captured by the following: "If a non-UK driver presents a valid license printed in English that has an initial issue or renewal date that is less than two years old from the date of vehicle hire, we will (a) not honor the pre-paid booking but still charge the customer, then (b) inform the customer that they can only get the vehicle by paying - in addition to the original pre-paid amount - for full comprehensive insurance." Deceptive wording and practice = no conducive to good business practice/ethics. Moreover, the policy - even if written clearly - fails to account for common sense realities, including the fact that drivers have to RENEW their licenses periodically. I will be seeking reimbursement for my prepaid rental, at a minimum, and querying Green Motion about their role and responsibility for additional costs I incurred as a result of their actions. And, no, I did not take the bait. In addition to not obtaining my pre-paid rental today, I have cancelled three subsequent bookings, each of which was also for 28 days, as I cannot trust that Green Motion Manchester will honor pre-paid bookings. In 40+ years of hiring vehicles in the UK and other countries, I have never experienced this outcome. Moreover, in most countries, attempts to dupe customers into purchasing comprehensive insurance coverage are not consistent with law or consumer protection regulations.
4 years ago
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Green Motion has a 2.3 average rating from 896 reviews

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