Things that went wrong:- Car collected with absolutely zero fuel Booking part processed and then demanded to go away to get my Passport despite presenting with UK photo ID driving licence for UK rental Unpleasant and intimidating staff Signature demanded without producing T&Cs, took me 3 and half weeks to get full T&Cs. The T&Cs for my booking was both Got RentalCars and GreenMotion, they differ and partly contradict each other Different treatment applied on check-out to check-in, on check-out car had usual road dirt from gravel car park area (in my case whilst raining), not advised that absolutely every underlying scuff, mark or imperfection is chargeable on a pre-made up matrix of costs (no display of this information anywhere). No mention of photographs by 10.00am the next day that I have seen mentioned on other comments. On check-in a special handheld bright light is applied, vigorously shone over the car, when you step back into the office a list of imperfections are noted against your booking T&Cs confirm that the hire charge does not include any kind of wear & tear My repair bill, stopped from my credit card is £637.36 for a scuff to a wing mirror and a barely seen bodywork scuff A further 3 weeks of emails to actually receive information on what the £637.36 costs were for Wrong size car supplied Things that went right: The initial rental cost was competitive against others (overall cost is about double) The car ran without breakdown or incident