WORST HIRE CAR COMPANY EVER. There was an air traffic control strike at Bristol airport so nearly all flights had been affected & delayed during the day. We had booked our car to pick it up between 8 & 9pm but unfortunately did not land until 10pm. We phoned the office on our arrival at 10pm which was just at the end of our 2 hour collection window, however my call went straight to voicemail. It is a 15 minute walk to their office, however when we arrived there we discovered that the office had shut at 9pm. We had not been told how early they shut. They were completely uncontactable so we were left stranded after a long journey. We needed to get to our destination in Taunton an hour's drive away and had no car! There is another small office next to the green motion office that is open 24 hours and the man there had paperwork and car keys for another green motion client who was late but unfortunately not ours. At midnight we managed to catch a bus to Taunton and then took a taxi to get to our destination. We finally arrived at 1.30am! The next morning we contacted the branch and the green motion customer services only to be told that they had cancelled our booking as we were a no show despite all flights into Bristol being delayed that day. They had left the office at 9pm! their normally closing time apparently and were not responsible for our flight arriving late. It was our responsibility to phone them from Spain to tell them our flight was delayed. I explained that we still needed a car and that we had paid for a week, however we were told that they did not have a car for us and probably wouldn't but would not be giving us a refund either. We were really shocked that we had paid €113 and had no car, no real prospect of one and no refund. We waited for the branch to contact us to advise us if they had a car that we could have but heard nothing.They barely even apologised and obviously couldn't care less about leaving us in the lurch. We thought that after speaking to customer service we would be offered another car from the branch but they did absolutely nothing to ensure that that actually happened. PLEASE DO NOT USE THIS COMPANY AS THEIR CUSTOMER SERVICE IS NON EXISTENT. THEY ARE READING FROM A STANDARD SCRIPT AND THERE IS ABSOLUTELY NO LEEWAY! COMPUTER SAYS NO! We ended up having to hire another car from AVIS who were a breath of fresh air after our TERRIBLE EXPERIENCE WITH GREEN MOTION. How GREEN MOTION are still in business I do not know, don't read the GOOGLE REVIEWS as they do not reflect the poor reviews on all other sites!!!! READ THE ARTICLE ABOUT THEM ON THE GUARDIAN Also read the reviews on other review sites before you use this company. 1.1 IS THEIR OVERALL SCORE, I CAN HARDLY SAY I AM SURPRISED We will never use them again and strongly reccommend that you don't either!