Green Motion - looks cheap but DON'T BOTHER UNLESS YOU WANT TO GET SCAMMED
I rented a car for 24 hours from Green Motion via carrentals.com, apparently a "meet and greet" service from Euston rail station. It transpired that no "meet and greet" was available so I had to leave my passengers and luggage at Euston while I trekked 2.5 miles to Green Motion's office in a hotel on Edgware Road, at my own expense (though to be fair, carrentals.com have refunded that cost to me).
Staff were abrupt, argumentative, and other customers were clearly unhappy and even in tears while I was there. Overall the worst car rental I have ever experienced in 30 years:
1. Due to the misleading location, the car pickup took 90 minutes before I had collected my passengers from Euston and we got on our way, we hit the evening peak traffic, missed our event and our evening out was totally ruined.
2. I inspected the car in a dim hotel underground parking garage. I took photos all round (though it was so dark many were blurred) and accepted the condition report that 3 alloy wheels had slight damage on them. On parking at Euston just 2.5 miles away one of my passengers looked all round the car and spotted damage on all four wheels so we took a photo of the fourth damaged wheel. No problem, I thought, Green Motion apparently allows you to report any un-spotted damage by 10am the following morning so I sent the details to their central London email address at 6.30am the following morning. On returning the car I said what we had found, and first they claimed not to have had the email, then on acknowledging they had, told me to "stop lying" in front of the other customers and informed me they would charge me £160 for the damaged wheel - a tiny scuff on the rim. I took this up with the Green Motion central office but they have refused to refund the money which they immediately took from my debit card. So, I am £160 out of pocket as the victim of a classic car hire scam in which it was clear all four wheels were scuffed from the outset. How many times can they pull off this stunt, I wonder, before Trading Standards or the Police have enough evidence to bring them to court?
3. The car was not properly cleaned, on tipping the seats we found a half-empty plastic bottle and other debris.
DO NOT RENT WITH THIS COMPANY - IT WILL COST YOU FAR MORE IN THE LONG RUN. I READ OTHER REVIEWS BUT THOUGHT I HAD TAKEN ALL THE RIGHT STEPS TO PROTECT MYSELF. AND I STILL GOT SCAMMED.
4 years ago
Green Motion has a
2.3
average rating
from
896
reviews
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