I have stopped using this company since last June 2019 as I, like so many others, was charged for an non-existent scratch which the staff member went right up to and pointed out. I pointed out that I couldn't even see the scratch and finally rubbed spit on it in order to see it. I'd post a photo but no camera on earth is powerful enough to pick it up. However, this is not my complaint. The other day, nearly 9 months after my rental, I got a call saying they wanted an £80 admin fee for a toll which I paid on the same day that I drove over the Runcorn bridge. I guaranteed them that I would not be paying and would take legal action if necessary. There is a principle involved here, we need to make a stand when dealing with this rip-off car hire company. The irony is that I book a car up to twice a month and I certainly won't be returning to this company, ever.