It looks like I am just one of many very unsatisfied "customers" of Green Motion Car Hire. I had a rental reservation for a pick up at East Midlands Airport on Friday 7th February at 7:00pm. I received the confirmation and on arrival at the airport I called the telephone number for the "free shuttle service" given on the confirmation email. However, the call went directly to voice mail. I tried several times but on each occasion it was the same - voice mail. I waited about half an hour with no sign of anyone from Green Motion. So eventually I decided to get a taxi to the Hilton Hotel, Lockington, Derby where Green Motion have their pick up location, however the Green Motion desk at the hotel was in total darkness with nobody around. So I was left with no alternative but to go back to East Midlands Airport and try to rent a car from a more reputable company and I was able to get a car from Enterprise Car Rental. The following day, Saturday 8th at around 10:00am, I called Green Motion on the telephone number given and guess what!! Yes, voice mail. Upon returning home to Spain, I sent an email to Green Motion and told them what happened and you would expect that any reputable company would offer an apology and as a gesture of goodwill reimburse my out of pocket expenses, i.e. the two taxi fares to and from the Hilton Hotel amounting to £26.40. But no. Green Motion lay the blame on me for my flight being delayed by half an hour and me not informing them of this. They had all my flight details and could have monitored the flight just as all the other car rental companies I have used in the past do and so would know of any delays. I had numerous exchanges of emails with their customer services people but to no avail. So all I can say about Green Motion is that they cannot be relied on to deliver the service that had been booked and what is worst is that they seem to have no concept of good customer care. Bottom line - DO NOT UNDER ANY CIRCUMSTANCE USE GRREN MOTION!! Stick with more reputable companies such as Enterprise, Avis, Hertz, etc. You may end up paying a little bit more but you can rely on good service.