Extremely rude represantive, demonstrating the lack of empathy the overall company has. Booking a car via your website and paying for it upfront, it came out that I couldn't use the car because I didn't have a credit card. Imagine that I have all of my documents with me, even a debit car to uise for a deposit, but the campany failed to offer my any alternative. On top of that, they suggested that if i wanted to use the car, I should pay £150 no refundable for it. Lack of transparency with a lot of hidden costs, leaves me no option but to be very unsatisfied. I now realize why companies like zipcar thrives. You aim for the short term gain, since you took my money but you didn't let me use the car. I am wondering how long your company will last with this cryptic behavior.