When we arrived at Corfu Airport, we expected "greenmotion" to be one of the many car rental-desks at the arrival hall - as was described in the confirmation email and on the web page. It was not. As it turned out, we had to be picked up by a shuttle bus that, after waiting 45 minutes, took us to their small one-room office outside the airport area. The car came with a sheet on which the numerous existing dents and scratches were marked - so far so good. When we asked the lady to go over the damages with us really quickly, she responded that it wouldn't be necessary, that she had marked it all on the sheet and emphasized that we didn't need to worry, as if it was almost impossible for us to be charged for anything. Even when we pointed out some of the more obvious damages, she stuck to it: it was fine, she'd been doing this for many years and it was all covered. Then she went inside, left us with the car standing in the driveway, the engine running. So we drove to the hotel, came back four days later with barely over 150 km on the mileage, never had any issue or incident with the car, only parked in wide spots on almost empty parking lots - there was not much going on at the end of vacation season and due to COVID.
We had only just pulled into the car rental's parking spot when the lady came straight up to our car and, without hesitation, pointed to a 5 cm long scratch on the back of the left side of the car and plainly said "that's new". Didn't look at the rest of the car, didn't even bother to walk around it, just stood there blaming us for - and that's the sad, sad irony - the very same scratch that we asked her about right there, on the very same spot, just four days ago, when the very same lady looked us right into the eye and said it was marked in the sketch. So of course, we took out the copy of her sketch and showed her the corresponding mark. Turns out, these two-dimensional sketches of four-dimensional vehicles are open to interpretation. She said it was a different damage on the back of the car, not on the side, and as the party who didn't put down the marks, there was no way to be in the right. They took us into their office, filled out a lot of paperwork, wouldn't talk to us at all except for little remarks on how it was "our responsibility" and how they couldn't do anything. She even explained that she could "feel" with her fingers that the scratch was new, a skill that, apparently, she had learned in her "many years of doing this" - which she re-emphasized many times. They typed a lot, then they started writing up numbers, it felt like a nightmare coming true. The numbers eventually added up to a rather large sum, which we prayed wouldn't be the invoice amount. Well... it was. Just a bit over 400€ for - again - a little scratch on the back of a quite generally scratched up car, including a charge for the days it couldn't be used due to the repair - which begged the question why they wouldn't have been taking care of all the other damages. And since they took long enough with the paperwork, knowing full well that we had a plane to catch, there was nothing left but to sign an absurd invoice, just to get out of there and to the airport. We were shaking with anger.
So, to cut a long story short, we were held accountable for a damage we asked about before even getting into the car, we were charged with what amounts to half our month's rent and we felt so frustratingly helpless that our only option was to write an honest review about our experience. It also seems they took advantage of our - and I quote - "very very young age" and the fact that we would have to be on time for our flight and couldn't stay long enough to defend ourselves. We wouldn't go anywhere near this company ever again, let alone rent a car there.