You deserve 1 star as far as I am concerned. I pre booked the car thinking it would make things easier. Boy was I wrong. Not only could I barely hear the person behind the window who mumbled quietly while a customer at the other window was clearly talking too loud to allow me to hear the operative, I was unaware (not having been given any prior warning at the time of booking or in subsequent emails confirming the booking) that I would have to provide a sizeable deposit to complete the booking. As I did not know the PIN number for my credit card, it not being something I use on a regular basis, I had to pay an additional £32 to hire the car- this mean that I had paid £100 to hire a car for FOUR HOURS (also because of the complications I drove away 50 minutes late as well as dropping the car off over a hour early so less than three hours total.) I was then handed the keys to a vehicle with AN EMPTY FUEL TANK. I was already going to be late for the appointment i had booked the vehicle for and now I had to stop urgently at a petrol station as the vehicle had only 16 miles left on the gauge. Totally unacceptable. I was told to tick the boxes and sign a form saying I had been given the opportunity to check the vehicle before driving it away to ensure any damage, scrapes or problems were recorded before I agreed to take it. I did not get that chance. The operative drove the car into the middle of the thoroughfare of the parking complex we were in. A car pulled up behind it almost immediately, meaning I had to get in and get going the moment I was handed the keys. Within seconds the gentleman (I’m using a kind word for a person who sincerely does not deserve it here) got out of his car, marched up to the driver side window of the hire car, banged on the window and began yelling at me for the way being blocked- i hadn’t even found the start engine button at thus point. The whole experience was revolting. By the time I drove away in the hire car I was 50 minutes past the pick up time and in floods of years. When I returned the car an EXTREMELY thorough check was done before I was allowed to leave- a check which I would have had no grounds to question had any issues arisen given that I was not allowed the opportunity to check the vehicle myself before accepting it. I will not be using this service again or recommending it to anyone. Disgusting.