Battery arrived well packaged and in one piece. Unfortunatley the delivery didn't live up to expectation. I wasn't in a hurry so decided on the 2-3 day delivery, even over a B/Hol weekend, I expected a slight delay, however due to the shipping description and the courier used, it seemed to fall apart arriving nearly a week after order. In short, the website says "Car batteries will be sent via a specialist courier" in this case the battery was sent via Evri and registered as 10kg in weight where in fact it was over 20kg in weight. This resulted in the self employed Evri drivers who will only take up to 17kg in weight per parcel, refusing to deliver. Therefore another delay until the parcel was re-routed whilst Evri passed the battery to another courior who would provide the service.