This is a review of the online service NOT the counter service who in Poole are exceptional. Very difficult to use the online shop, especially in my case where I had ordered a part and tried to make up the extra by buying something else to get me to the £25 free delivery. That was the most time consuming exercise and I gave up affter going round in circles. The main problem would be that the item I selected didn't seem to give clear indication of eligibility for free delivery... a simple explaination on the page would help. However, the help lines were helpful and courteous, but I think even they became confused. The worst problem and my reason for low rating has been that the delivery didn't make it the next day. This was critical to me for my plans, in the end it cost me quite a loss of income. It did arrive the following day. Information came through from the delivery company, they were very good, but the GSF part wasn't given to them until it was too late.