I did not receive and email confirming my order. I arrived to pick up my order, four operatives sitting at their desks doing various tasks. Two people in the queue in front of me, one obviously known to the staff as he was chatting about various car issues, rather than dealing in what he came for. The person who dealt with me was, professional and efficient and I did receive my order quickly once I reached the front of the queue. I point out only one of the four dealt with counter issues, the other three just sat at their desks. The items Iboicked up were brake wear sensors, one of these was faulty and I have had to purchase another set elsewhere to prep my vehicle for an MOT, your ordering system is to slow ie three days to get what is a basic part during a brake pad change.