I ordered trousers from Gutteridge and the quality and style is fantastic. BUT the size guide on the website is completely INCORRECT. After contacting Gutteridge by whatsapp several times they finally responded but they were rude and would not offer a refund without a fee nor would they allow me to exchange for another size. Eventually I ordered another pair of trousers (2 sizes and larger and 6cm bigger than my actual waist) but they were 40€ more expensive. Gutteridge didn't care and they stopped responding to my emails. WORST customer service ever!
Pedí pantalones de Gutteridge y la calidad y el estilo son fantásticos. PERO la guía de tallas en el sitio web es completamente INCORRECTA. Después de contactar a Gutteridge por whatsapp varias veces, finalmente respondieron, pero fueron groseros y no ofrecerían un reembolso sin una tarifa ni me permitirían cambiarlo por otro tamaño. Finalmente pedí otro par de pantalones (2 tallas y más grandes y 6 cm más grandes que mi cintura real), pero eran 40 € más caros. A Gutteridge no le importó y dejaron de responder a mis correos electrónicos. El peor servicio al cliente!
4 years ago
Gutteridge has a
1.3
average rating
from
17
reviews
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