I was really unhappy with the service I was provided and the time and energy it took to complete an order. I had a $60 voucher I wanted to redeem with a code yet it took my sister-in-law (the person who boughtme the voucher) calling the gym direct office to verify that yes, she did in fact buy it for me before they would complete my order. They then refused to give me the $20 off (first order promo) as I was told that the voucher was being used as a special code and not the currency that it represented. I then made the choice to pick up my item from the Taren Point Warehouse (again, only given the pick up time option of 3:30 which for 99% of professionals, isnt feasable at all, seems like they really wanted to charge me shipping) only to recieve an email from the freight company that it was being delivered without my knowledge. I didn't mind it being delivered for free, but even when I called Gym Direct asking if it was being delivered they assued me that no I had to still pick up the item. I highly doubt I will be purchasing any other products from Gym Direct in the future. I am not one to every be upset or complain, especially with the year we have had however I was spoken to like I was a bit of a fool and that there was only one way to do anything. It's a shame as Gym Direct have always had great products and been reliable but this 3 week process has really put me off.