Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,642 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 8th February 2025

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing price and quality! Best gym equipment I’ve purchased online. Everything I needed to set up my home gym. Fast delivery.”

Gym Direct 5 star review on 30th May 2024

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Posted 8 months ago

Thank you so much for taking the time to rate Gym Direct with five stars! It's fantastic to know that we were able to provide you with everything you needed to set up your home gym. Thank you again for your support! Best regards, #GDTeam

Posted 8 months ago

“The parcel arrived broken, the barbell bar is slightly damaged, the clamps are missing. I emailed to make inquiries, no response received. I only have plates and a bar, unable to use it! The worst online shopping experience ever!”

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Posted 1 day ago

“Ordered an item, received emails from order to despatch and delivery. Item received as ordered, very happy.”

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Posted 2 days ago

“Great service from Harry! Helped recommend blue spec 1 x 1m tiles for my home gym. Excellent product and appreciated the help. Harry was professional the whole way though and even loaded them into my car personally. Thank you Harry!”

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Posted 5 days ago

“Excellent service. Once more good quality equipment reasonably priced Prompt delivery without issue.”

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Posted 5 days ago

“Took a while to receive my order, however I am very happy with the customer service and product I received.”

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Posted 1 week ago

“Great prices and delivery was good.”

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Posted 1 week ago

“Took ages to arrive , when it finally did arrive the excercise matt was great thickness for back support , but was too narrow compared to my last one.”

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Posted 2 weeks ago

“I will always go to Gym Direct for all my weight needs because not only are their weights competitively priced, their customer service is excellent”

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Posted 2 weeks ago

“Easy to deal with. Leg curl/ext machine for home gym was surprisingly solid and well finished for the price.Very happy.”

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Posted 2 weeks ago

“Not amazing at updates on delivery. But, reasonable delivery time and good quality product.”

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Posted 3 weeks ago

“Didn’t receive the wrists weights”

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Posted 3 weeks ago

“My son is very happy with his weight shelf.”

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Posted 3 weeks ago

“Kinda lied to me that they oversold the product. Wouldnt mind waiting 2 months for it. But wish they were honest instead of giving me 3 dates ill recieve my order”

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Posted 4 weeks ago

“The weights were too oily and shred dark plastic!”

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Posted 1 month ago

“Great price for a high quality rack. Pleased with item and delivery speed, especially during the December/January holiday season. Thank you”

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Posted 1 month ago

“Delivery took 2 months to arrive.”

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Posted 1 month ago

“I still don’t have every piece of my order…and have no idea when or if the rest are coming”

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Posted 1 month ago

“Easy to deal with”

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Posted 1 month ago

“A delivery sub-contractor made a bad experience with this purchase, but thanks to Gym Direct and Rachael from the marketing team they were able to resolve the issue. I now have my equipment delivered in time for Xmas.”

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Posted 1 month ago

“Great customer service and experimec. Everyone is more then happy to take time out of there day to help! Great quality products. Comes quite fast aswell :)”

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Posted 1 month ago

Gym Direct is rated 4.4 based on 1,642 reviews