My experience with gymshark was disappointing beyond words. My first purchase with them went terribly wrong—I never received my items as they were lost in transit. My items arrived in my country after 10 days. However, after 2 weeks, there were no updates and I didn’t receive my items. I reached out to customer service, and that’s when things went downhill. Initially, they claimed they couldn’t find my order. Then they said it was held up due to unpaid customs fees, which was confusing as gymshark did not inform me of these fees previously. Later on they said that they couldn’t assist me further and advised me to contact another department. The other department was also slow to respond, they said they would search for my item. Weeks went by with no updates so I had to follow up again. It was only then that I was informed that my parcel was lost. They told me to contact the shipper in order to apply for a refund but didn’t give any more instructions on HOW or WHO to contact to kickstart this refund process. The whole situation was handled terribly by gymshark. Slow replies, lack of urgency, and horrendous customer service. This will be my first and last time placing an order with gymshark.