I am extremely disappointed with Gymshark and their customer service. This is the worst experience I ever had with online shopping. The courier failed to deliver the order first time, as he came quite late and I was already out of office. Hermes promises to attempt 3 times. However, this is not the case. I have been trying to contact both Gymshark and Hermes,so they can clarify to me when the order is going to be delivered. I have been doing it for over a week now. So far nothing had been resolved. Instead I need to chase and contact Gymshark every single day, which is extremely annoying. I texted Gymshark via Messenger and every time it is a different agent, which is very uncomfortable. They mentioned that if the order is sent back to them, they will make a refund. However, I made it very clear that I do not want a refund, instead I want my order to be delivered. I have been ordering from them in the past and was absolutely happy with their service, especially as they used to have an online chat. The service they offer at the moment is terrible. If you see that the customer is disappointed and unhappy it might worth sending them a new package with a different delivery company or at least trying to solve it efficiently. It is unacceptable that the customer should chase Gym Shark for weeks. I do understand that it is a busy time of the year. However, as Gymshark positions themselves as an established brand it is highly important to make sure that their customers come first and they are doing their best to keep them happy. Moreover, as this happens every single year, it is highly important to make sure the company is ready for the busy period and employs more members of staff if needed. Honestly, I am extremely disappointed and do not think I will ever purchase anything else, despite the fact that I like the quality and range of the products they have.