I've purchased a watch on line which I never received. Contacted customer service nearly every day during a week to find out what's happening with my order. A few times was advised to chase the delivery company. I did, but no results. When contacted the H.Samuel customers service team to ask for refund, was told that they can't do it as the order number I have it's under someone else's name?!!! Its a total nonsense! Terrible experience! Rude ,unprofessional and totally useless staff . Please be aware of purchasing any goods with this company!
3 years ago
H Samuel has a
2.7
average rating
from
317
reviews
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