H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.67

2.7 Rating 317 Reviews

42 %

of reviewers recommend H Samuel

2.7

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot reviews Review of H.Samuel Martin Handley-Harrison 1 review GB Rated 1 out of 5 stars Updated 24 minutes ago I purchased a Bulova watch on line for… I purchased a Bulova watch on line for £595 which I presumed would be brand new and eagerly awaiting it's arrival only to open the box to find it's shop soiled where all of the plastic wrapping had been taken off, none of the tags were present and the pin to start the watch removed and time set and covered with finger prints. If I wanted a second hand watch I would have gone to eBay and got it cheaper but I thought buying from H.Samuel I would have got brand new. I can't express my utter disappointment and the warning to anyone considering to buy from them online if you are going to give a present to a loved one please check it first you don't want to give them a second hand item. Total disgust and spending £595 Unfortunately I have today 21st September spoke to Rakeeb who has told me the internet orders are set to the nearest shop and are for filled with display second so anyone this Christmas buy from H.Samuel on the internet will like me get shop soiled and not as we should get discount for that but pay full price thank you Rakeeb form customer service for telling me that.”

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Posted 2 weeks ago

“Me and my partner (now fiance) went into the Fort Kinard Branch and what a lovy experience. A lady called Jenny served us and she certainly made it a lovely experience. Gave me lots of choices and helped me choose a ring that suited me. She is a asset to your team! Keep her forever... Veronica and Euan”

Helpful Report

Posted 3 weeks ago

“Bury St Edmunds Branch. The staff were very nice without being pushy, I was allowed to take my time to look around without being harassed, once I had chosen my earrings, a staff member came straight over, Adrian was friendly, informative and very helpful. Item purchased without a fuss, I left relaxed and happy. Good customer service.”

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Posted 1 month ago

“Donna at the Rhyl store very helpful when me and my partner called in yesterday to buy 2 rings and a necklace”

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Posted 1 month ago

“I was in the Glenrothes fife store tonight and served by Lisa . Lisa even though it was near closing spent time to explain about an automatic watch I fancied . Then spoke through other options that might be more beneficial to my needs . I purchased a beautiful citizen watch and Lisa took time to explain care plan etc . No hard sell totally my choice . So even though she was needing to get on and finish end of day I appreciated the time taken to help me purchase a fantastic watch Thank you Lisa”

Helpful Report

Posted 1 month ago

“Tried to place order and pay in full would not now let me had to pay in 4 installments. Not happy last time I could pay in full and that order was only 2 weeks ago. Will order from F Hinds in future who will take payment in full rather than part payment which I assume benefits Hilary Samuel. Not happy although I doubt I will get any response proving the nepotism between H Samuel and their third party part payment company. Argos would be my second choice and find their parent company are onanists.”

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Posted 1 month ago

“Dont purchase online you have been informed - false advertised citizen promaster watch came without diver case - returning is an absolute nightmare and you won't get any confirmation when you return for refund nor will you get a quick refund 7-10 working days is what customer service told me - if you pay by Clear Pay you can postpone future payments but only for 2 weeks so you've returned the watch tracking has confirmed this and then the likelyhood is you won't get a refund in time before your next payment goes out if your bank even though you are no longer in possession of the watch as you have returned it to H.Samual for refund. The webchat is also a complete waste of time and incredibly stressful and frushtrating they wont even entertain "helping" unless you say you're returning for refund and even then say "maybe you'll get the right watch and dive box if we fet it from another store" might is not right! We cant live on maybes or maybe this us H.Samuals policy - Maybe we'll give you a refund maybe we won't - all the while all this non-refunded money from customers like me H.Samual can place in their high interest savings account what a clever devious company!”

Helpful Report

Posted 2 months ago

“I have been a customer of Harrow branch over 14yrs but now new employees have taken up and especially the store manager name Jordan has not got professional mannerisms or customer friendly approach. I was really disappointed with his attitude when I requested to see a one earing £129 he said i can't see it with no light reflection in store When I told him how good the previous manger was he said he doesn't care. I didn't want to buy the earing and we have decided not to go to that store anymore. A manger should be a role model for employees and his dress code was so poor compared to smartly dressed employees.”

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Posted 2 months ago

“i’ve had my ears pierced my 1st and 2nd from there place they are all so sweet they talk you through it make sure your happy and is very good prices aswell !!”

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Posted 2 months ago

“3 engagement rings faulty now left with a ring sitting in a box because I'm afraid to wear it incase the diamond comes out again, would not recommend anyone to purchase a ring from here”

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Posted 2 months ago

“This company just scammed over $5000 out of our business account in Australia. They are complete scam artists; criminals!”

Helpful Report

Posted 2 months ago

“Brought a rope chain at £280 first broke 6 weeks in sent for repair only to be told it had been pulled and would cost £58 to repair not so just fell off now 6 weeks since repair fallen apart again in a different place just cheap rubbish shall never buy from Samuel’s again”

Helpful Report

Posted 2 months ago

“Don’t order from this company it’s useless, they use DX delivery services and you don’t get the products you paid for. They are absolutely useless with customer support they simply don’t care”

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Posted 3 months ago

“STAFF AT GLASGOW FORT ,LOVELY CHEERY GIRLS, SO HELPFUL TA VERY MUCH LASSIES😍🥰”

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Posted 3 months ago

“I recently visited the Leicester store on Gallowtree Gate. I have,in the last couple of weeks,chosen 2 rings. I have taken them both back. They were perfectly fine, just not what i was looking for. Thanks to Demi,lovely young lady assistant,i found the perfect diamond ring. Well done H. Samuel. No fuss or drama,just great customer service.”

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Posted 3 months ago

“Witney branch Paul the manager was extremely helpful in dealing with a return and with finding a lost receipt. It took an hour but he went out of his way to help. Excellent”

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Posted 3 months ago

“Went into the Branch at Sutton Coldfield West Midlands. Both Sylvia & Kamma were very helpful”

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Posted 3 months ago

“Bolton branch market place, Annette was extremely helpful in my purchase of necklace for young girl 16.”

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Posted 3 months ago

“My Husband Purchased a cluster ring just over two years ago I had to take it in as small diamond came out was repaire only to fall out again 4 weeks ago only to be told I can't pay to have the one diamond fixed as it comes in a package at £250 in 50 year's that I have shopped in H /S I have never had problems with my diamond rings I can only put it down to buying cheap materials and work is not being done properly we'll I'm very sorry but they have just lost a loyal customer I will also be passing my views onto my Family and friends I now have to collect my ring and take it to another Jewellers to fix it 😡”

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Posted 4 months ago

“my husband bought 2 things in this store and each of them broke several times. the chain keeps getting knots, it's so thin, it's gold and it costs a lot. wrist bracelet, clasp broken twice. I am dissatisfied and I don't want to buy anything there anymore.”

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Posted 4 months ago

H Samuel is rated 2.7 based on 317 reviews