These guys use a terrible delivery service called DX, and also lie about when they will deliver. I ordered on the 16th and it said it would come on the 18th or earlier when i placed the order, didnt come on the 18th so i thought i will just wait until the 20th as i know its probably very hectic during Christmas so i gave them the benefit of the doubt. On the 20th I got an email saying that it was being delivered that day between 16:00 and 18:00. I tracked the van for a while and saw it was in my area about 2 mins away. I saw a man who i thought could be the driver get out his van look for 2 seconds on my street and then gave up in less than a min as my door number wasnt right in his face. I was pretty annoyed but let it go and called to reschedule only to be told by a robot that i wouldn't get it until the 22nd (bought this for my nephew who left on on the 21st). 22nd comes around i track it for the full two hour slot and when the van is 5 mins from me, up pops a message saying the driver failed to deliver as i wasn't home and left a reschedule card, no one knocked or rang my doorbell and i didnt get any "reschedule card" through my letter box. Called H samuel to get refund, waited twice for 15 mins on their call hold nightmare yet no one answered but they did when i waited for the option to complain about a delivered item funnily enough. Stay away from these guys.