https://uk.trustpilot.com/users/62c04949b51dba00136425af Absolutely vile abusive manager at the Northwich store who I think is called Vicky. She has dark hair, lots of make up and glasses. She screamed abuse at my mother and father who are pensioners who asked for a refund on a necklace that had broken, only bought it 2 months ago. Straight away the manager took it from her, put her pliers to it breaking it even more then accused my mother of intentionally breaking it. She then said 'just give them a refund if they're not paying for it to be fixed. Then as my mother paid by apple pay, the manager refused to refund and said 'I don't need to talk to you anymore.' As i left with my mother I heard the manager laugh and shout 'As if I've got time for that, I've got my own F**king life to live. Jog on' then she laughed. My mother went back the next day with proof from barclays of payment and the card it came from. When my mother went to the store the manager was an hour late then said 'oh I'm not dealing with you now' the other assistant said 'come back in abit' so my mother did. Then when she walked back in 20 minutes later the manager started screaming and shouting abuse telling her 'I've spoken to the owner and he said not to refund you'. My mother feeling scared asked her why was she shouting as my mother and father had not raised their voices at all, and the manager continued to be very aggressive and again shouting high pitch at my mother. When my mother asked for the managers name to make a complaint the manager shouted 'no im not giving you my name ' and walked off. So my very shaking mother and father asked the assistant 'can you be my witness to all the abuse and shouting the manager did', and the assistant called Val just said 'oh I'm not getting involved' and walked off. How can a manager claiming to have been a manager for 20 years speak to customers like that. Absolutely awful! My mother is so shaken up. Shame on H.Samuel for hiring such a nasty woman!