I ordered a gents watch online from H.Samuel on a Monday. I was informed by H.Samuel and their DX courier that the watch would arrive on Thursdsy. I sat in all day Thursday, but DX did not arrive. I was then told Friday, I sat in agsin but they did not arrive. The same for the Saturday and the following Monday. I could then see on thr DX Tracking that thr item was in DX Storage. I contacted H Samuel and explained that the £179 watch was for a birthday gift, and wanted to cancel the item, as their DX courier kept letting me down and I had to buy a gift at a local store. H Samuel refused to give a refund until they received the item back ftom THEIR courier, even though H Samuel informed me that they had been enquiring with the courier to return the item, and that it was indeed still in storage. I explained to H Samuel the problem between them and their courier should not be to the detriment of the customer. A few days later I eventually received my refund. I'll never be ordering online ftom H Samuel again when they use a terrible courier like this.