I'm disappointed with the service at H Samuel. I purchased a wedding double stack ring back in September and bought out insurance; at the time, I was informed it covers the complete set; now that I want to use my ring resize voucher, I'm being told that it will only cover one ring, how does that even make sense, it's a double stack ring how can I resize one and not the other, absolutely ridiculous ring policy. If a ring is bought as a set, surely it should cover the complete set. H Samuel, you should train your staff, particularly at the Huddersfield and Bradford store. I told them that when I purchased the rings, I was told they covered both, and the staff said they couldn't do anything now. Is that how you deal with customers? Appalling! They have no idea what service they are offering and are scamming people. A jewellery shop I would not recommend, and will be sharing my experience with others