Brought four pieces of jewellery for my birthday November 4th 2022. Six months later the jewellery started turning. I went to store to get them fixed using the insurance they sold me. They said the couldn’t help me unless I had the written copies. I have called the helpline many times as well as the chat lines. They always say they are going to call or email back and never do. Fast forward to 2025 . I was told the company that has my polices is domestic and general. They told me my policy is expired but as I’ve been contacting h Samuel prior to the insurance expiring they will try to escalate the matter so I can get the jewellery fixed. Please be aware when they tell you they will call back or email you proof it’s a lie. Apparently although I have several files and complaints I’m there is no record of me contacting prior to November 4th 2024 which I find hard to believe. I didn’t bombard them with emails and calls in the space of two months I have been doing this for monthssssss. Update today: Spoke to Jocelyn at the head office who told me my mental health medication could be the reason why my jewellery turned and that they couldn’t assist me either getting a refund or the jewellery fixed. I tried to tel her what meds I was on so she can find out if chemicals in my meds contributed to them turning. She refused. The funny thing is I only started my med in 2024. Perhaps there should be a disclaimer on H Samir site that states people suffering mental anguish should stay away from our products. Please note I have tried to get my policy number and they refused me twice in store and many times on the phone. Even when they finally told me who holds the policy they refused to give me Domestic and Generals details and told me to just google it. Which I did and domestic and generals told me the process of how to recover my details… Domestic and generals were very friendly and empathetic my problem was not with them. Jocelyn told me someone would call me back and that they would not be able to get me a solution. Because although there is a several records of me contacting they can’t find me, even with the policy number etc. Was I scammed out of £400.00 I don’t know you tell me. I do have a recording of my encounter with Jocelyn and I did alert her of me recording the convo as I’ve lost hope in this company keeping their word when they say they are going to call me back or contact me. Now I am left with two earrrings a chain and a hold ring I can’t wear :) thanks