My partner bought me a watch in Plymouth store ,I saw a pair of earrings that were on offer so decided to buy them as a gift .As none were in stock they were ordered and arranged to be collected at store in Penzance.My receipt was stapled to my partners and I was told that I could collect on Wednesday and a text would be sent as proof of purchase .I never had a text so at 4.30pm I tried ringing the store,.There was a problem with phone ( can't be helped ) so I emailed enquiries to ask about order .The next day I tried calling but phones still not working .I then received an email with the wrong contact name saying there was no order for me .I was at work so a friend went to local branch to see what was happening .She rang me whilst in store to tell me the earrings were there but my order had been cancelled .I was confused as id paid for them .They told her I needed to bring in my receipt to have earrings ,I said I didn't have it as was suppose to be getting a text ,then I was told you won't get a text as order is cancelled .Luckily I was able to go in with my id and the earrings were there with my name ,contact details attached .I'm left rather baffled as to why my order was cancelled when I had paid and why they responded to my email with wrong customer name .Would not feel comfortable ordering anything again