My husband bought my engagement and wedding ring from H Samuel.My engagement ring was a cluster ring with diamonds and the whole cluster came off the ring.I took it back to the shop to be repaired they sent it off and I payed £89.00 for the repair.After receiving the ring back I had it less than a week and 2 diamonds fell out.I took it back to the shop again and they sent it back for second repair.I got a phone call saying they couldn't repair the ring but they would replace it if I could find proof of purchase.Customer service found proof of purchase so I got back in touch with the Middlesbrough branch to be told they wouldn't replace it as I had it 7 years even though I'd already told them that in the first place and that the diamonds falling out had nothing to do with the repair a few days before the diamonds fell out it was just coincidence.The mangeress from Middlesbrough store is extremely abrupt and her customer service skill are shocking.I will never shop on any of H Samuel shops again and would advise others not to either.