My boyfriend ordered an engagement ring which they ordered in the wrong size took it back to sort it out to be told they couldn’t resize it and that they couldn’t refund I was devastated! I took it to another jewellers to be told it could go up the sizes that I needed! The customers service was disgraceful!! This company cater for some of the most special days of peoples lives and when they get it wrong they blame the customer thankfully an actual jewellers has helped me out and is sorting the problem h samuels claim they couldn’t do NEVER buy jewellery from here!!!!