The worst choice for wedding rings ever. We spent lot of money, patience and time for two wedding bands because of the repetitive mistakes from staff. The member of the staff that measured our fingers for the rings had no experience at all. At our first visit to the store in the center of Dublin a young unexperiencedgirl who supposed to be called staff of
one of the most wellknown Jewellery stores in Dublin measured our fingers and assured us that our rings would be in the store in three weeks. After 3 weeks we went back to Samuels to take our rings and with suprise and huge disappointment we realized that the size of both of the rings was too small even for a child's finger. The size was completely wrong. When we started complaining, another member of the staff came and told us that the girl who measured our fingers wrote down wrong sizes for both of the rings. She measured our fingers again and assure us that in 3 weeks thatnew rings whould be ready. And the impossible happened again!!! The rings were wrong size again. We couldn't believe it. The same employee ordered wrong size for second time. The manager of the store was watching the discussion and how upset we were without assisting. The employee who did the mistake was laughing during all time without apologies. I felt so nervous, sad and same time so disappointed because I trusted a famous Jewellery store in Henry street in Dublin, for the most special of my life and I had this treatement. At the end for 3nd time and 9 weeks we got our rings. This was the worst experience as a customer and as a future bride I could have. There is no chance to visit the same store in Dublin or any Samuels store ever.
5 years ago
H Samuel has a
2.7
average rating
from
317
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.