Gave my wife's engagement ring in to get cleaned,£20 for it, on the collection day, a lady from the slough branch rang me and said they wanted to do a more thorough clean and polish and the ring was going to the workshop or something like that, i said i don't understand why it's getting sent there, she talks fast again and also says i will get a refund so i said ok. on the next collection day i went to pick it up, the lady gave me the ring and straight away it looked like a diamond was missing, on closer inspection there was one missing and i was angry by now because how can they send a cleaned/polished ring back and not double check the ring is in perfect condition? the lady apologised and said i would get an extra 1yr warranty so we will see if i get that. As of right now i'm still waiting for the ring. Overall this is a very bad experience and probably won't buy from them again