Ordered our wedding rings in the middle of November and was told they would call us when they came in. No call from them. We chased this up at the end of January to be told well yes they are here but couldn’t explain why we hadn’t received a call. Went in to collect the rings today, handed the receipt to a sour faced I don’t want to be here member of staff for her to say ... yeah what ... we said we are here to collect rings, she turned and went out to the storeroom without another word after 5 minutes she returned and placed a piece of paper on the counter and said sign here to say you have received them.. here are your rings, we even had to ask for a bag. I work in retail and get sometimes you have a bad day but believe me when I say this young lady really needs to look at what profession she wants to be in, she definitely shouldn’t be working in customer service based environment. Never will we return to the lakeside store after such bad customer service !!