Been trying to get a car radio fitted as a birthday present for my wife. Went into halfords in Crewe where a helpful gentleman talked me through the options, the kit needed etc. After discussion with the family decided to go ahead so phoned the store to make arrangements. 2 days of 'the fitters on a job can I take your number' later (never received a call back) or 'he's gone home he starts at 9 or 11 i cant remember' I finally got to speak to someone who took some details and said I will ring you back in 15 mins. half an hour later I finally gave up phoned a different store was answered within 10 rings (rather than the customary 5 mins) and booked the fitting. its a longer drive but probably safer.