Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the mobile fitting team come out to fix a chip in my windscreen, 6 months later the repairs blown out in three directions across my windscreen. Contacted halfords customer service regarding this after trying for 2 months to use the live chat feature to speak to a mobile fitting agent who where conveniently never avaliable to be told that because it's been more than 6 months it's not their responsibility dispute the 2 year grantee on the website definitely going to autoglass for the future repairs terrible service and incompetent mobile fitting employees”

Helpful Report

Posted 1 week ago

“I bought 4 tyres from their online service at a great price that were fitted at my convenience at a local Halfords outlet would definitely go back 👍”

Helpful Report

Posted 2 weeks ago

“I took my car to Halfords for a diagnostic to fix the engine light issue. After assessing the problem, they assured me they could fix it, and I paid £865 for the repairs. Despite three attempts on three different days, they failed to resolve the issue, and my car still has the same problem. Yet, they have refused to refund my money. Based on this experience, I strongly advise only using Halfords for basic services like tyre and wiper replacements. Anything more complex might leave you disappointed.”

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Posted 2 weeks ago

“Promise to deliver by certain date. It’s now 3 days after date and not even prepared for dispatch. No communication at all.”

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Posted 3 weeks ago

“Placed an order, they take payment then send me a message 24hrs later saying its been refunded and cancelled. Why? No idea. I have to call to find out. Im told by an offshore agent with terrible english that its out of stock. I ask why its still available to order online for delivery and collection even now? He has no idea. He also doesnt care that they made a mistake and hasnt apologised. It’s only the 3rd order i’ve placed with them but have had to make 5 phone calls so far for this one order. Awful awful company”

Helpful Report

Posted 1 month ago

“I recently visited Halfords Autocentre (Woodgate-A059, Leicester) for a front tyre replacement, and I am extremely disappointed with the experience. Despite the service taking 1.5 hours, the quality of workmanship was well below expectations, leaving me with multiple issues. Key Concerns: *) Poor Finish on Alloy Wheels – The alloys were left with visible imperfections, uneven refinishing, and rough patches, suggesting a rushed and unprofessional job. *) Missing Valve Cap – One of the tyres was returned to me without a valve cap, indicating a complete lack of attention to detail. *) Additional Vehicle Issues – After the service, I had to take my car to another garage as certain parts appeared to have been affected. This raises serious concerns about how my vehicle was handled during the service. Despite raising these issues, I have not received a satisfactory resolution. Given my experience, I have completely lost trust in Halfords and would strongly advise others to look elsewhere for their vehicle servicing needs. If you're considering using this branch, think twice – poor quality control and lack of accountability mean you might end up dealing with more problems than you started with.”

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Posted 1 month ago

“Tiyana at Halfords Harlow was so helpful today. She was really friendly and helped us sort our key fob in a matter of minutes. Thank you”

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Posted 1 month ago

“My thanks to Josh at Halfords Dartford for his advise, guidance and for the selection and installation of a Nextbase522GW dash cam. A comfort blanket and a job well done”

Helpful Report

Posted 1 month ago

“So poor from store to complaints. Untrained ignorant staff at all levels. Completely avoid this shambles of a company.”

Helpful Report

Posted 1 month ago

“Very helpful staff with information and reasonable price”

Helpful Report

Posted 1 month ago

“Very helpful for information and well priced”

Helpful Report

Posted 1 month ago

“FROM ENTERING THE SHOP TO WALKING OUT WITH MY GOODS, EVERYONE WAS SO HELPFULL AND HAD THE TIME TO EDUCATE ME. THANKYOU”

Helpful Report

Posted 1 month ago

“Email confirmation of collection does not arrive. Chat gives a link to check the order. Link says order does not exist. Chat doe snot understand my request to talk to a human.”

Helpful Report

Posted 1 month ago

“Very poor customer service. Trust pilot rating of BAD which matches mg experience.”

Helpful Report

Posted 1 month ago

“Weston supermare halfords awfull discusting service exstornount price ,no knowledge of product what so ever .went to buy cd radio told only one on display when clearly 2 . Purchased one needed gap plate And harness took 10 minutes to find products £119.bought products if fitted £125 extra and 3 weeks wait lol. I went out side fitted it in less 15mins ...to remove old replace new and working .went back in store to ask about loom colours on loom in wrong place and operation of radio atrocious response didn't want to know no knowledge of product whatsoever. To have radio fitted would cost £125 £8.33 per minute over 15minutes duration. This whole experience was hilarious no customer service care or any knowledge of the product I wanted people hanging around doing nothing and getting paid ...there's no after care for any product purchased .3 weeks fit a radio and no one was out side in service tent at all that's £125 lost if a fool was to go for that option. Awfull ..”

Helpful Report

Posted 2 months ago

“Booking number A966b023692. Booked and paid for 4 tyres to be fitted at home on the 19/12/24 but nobody came. They sent a message will contact first thing in the morning and the next day no one bother to contact us and until now after 2 weeks we still wait Halfords auto centre to contact and re-book but still nothing happen! AVOID HALFORDS!”

Helpful Report

Posted 3 months ago

“I've just had the unfortunate experience of trying to buy a product listed as an online exclusive, through their website. The chat bot disconnected 2x times. On the 3rd try I got a CSR babe Chantarjeet. I gave him the details he told me me to clear my cache & data "can I help you with anything else today?" I did this without disconnecting the chat & it didn't work. It took 5 minutes between Reply of each message. He finally checked the stock & supposedly not available, eventhough the site says it is. Over 30 minutes wasted. Useless from start to finish!”

Helpful Report

Posted 3 months ago

“Received a halfords Car Cap for Christmas. Great idea to prevent all my car widows from icing up overnight. The product does say it's lightweight, but a small breeze and the cap is so difficult to fit, it just blows all over the place. It's a two man job to fit it. The instructions say that the elasticated hooks should be adjusted to ensure a tight fit but they are non-adjustable!! Rubbish product. Disappointed, I really thought the quality would have been better than the one I bought from Lidl, but no, it isn't.”

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Posted 3 months ago

“I would like to commend the service at Halfords Stoke and particularly Louis. Absolute service as it should and went above and beyond. Rocked up at 19:45, 15 mins before closing, having just found out one of my headlights had blown. Vehicle couldn't be found on the in-store self help touchscreen so I asked for assistance. Turns out this was not Halfords system, myself and Louis, the advisor searching the internet couldn't find out what bulb was required and the car had lost its handbook long ago. No trouble at all, Louis was outside under the bonnet fast in the dark and pouring rain to find out, quickly coming back out with the right bulb and fitted in 5 minutes. All whilst chatting to me about my holiday destination and his experience in Portugal too! Well done Louis and Halfords for the amazing service.”

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Posted 3 months ago

“Disappointing Experience with Halfords I purchased an electric bicycle from Halfords in Bristol on Saturday, 9 November 2024. Unfortunately, while riding the bicycle to collect my children from school, the back wheel suddenly and unexpectedly locked, causing significant inconvenience. I contacted Halfords customer service about the issue and was advised to return the bicycle for inspection. I returned it on 16 November 2024 and requested a refund. Unfortunately, despite the bicycle being faulty and unused since the incident, Halfords has refused to provide a refund. This has been a frustrating experience, and I am disappointed with the lack of resolution. I expected better customer service and support from such a well-known retailer.”

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Posted 3 months ago

Halfords is rated 2.5 based on 1,357 reviews